Privacy Policy

1. Introduction

rebaselabs (“we,” “us,” or “our”) operates Bastion, a game server hosting platform. This Privacy Policy describes how we collect, use, and protect your personal information when you use our Service at bastion.rebaselabs.online.

2. Information We Collect

Account Information

When you create an account, we collect your email address and (optionally) name via our authentication provider (Clerk). We do not store passwords directly.

Payment Information

Payment processing is handled by Stripe. We do not store your full card number, CVV, or other sensitive payment details. We retain a Stripe customer ID to process recurring charges and display billing history.

Server Usage Data

We collect and store information about your game servers: server names, configuration settings, usage logs, billing records, and session history. This data is necessary to operate the Service.

3. How We Use Your Information

• To provide, operate, and maintain the Service.
• To process payments and send billing receipts.
• To send service notifications (e.g., server crash alerts, billing failures).
• To improve and optimize the Service.
• To comply with legal obligations.

4. Data Sharing

We do not sell your personal information. We share data only with:

• Clerk — authentication and user management.
• Stripe — payment processing and billing.
• Resend — transactional email delivery.

Each sub-processor is bound by their own privacy policies and data protection commitments.

5. Data Retention

We retain your account and server data for as long as your account is active. When you delete a server, its data is permanently removed. When you close your account, all associated data is deleted within 30 days.

6. Security

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), hashed credentials, and access controls. However, no system is completely secure. Please protect your account credentials and notify us immediately of any suspected breach.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Export your data in a portable format.

To exercise these rights, contact us at bastion-support@rebaselabs.online.

8. Cookies

We use session cookies for authentication. These are essential for the Service to function. We do not use tracking or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact

Questions about this Privacy Policy? Contact us at bastion-support@rebaselabs.online.